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Customer Care

For customer service inquiries please contact: 

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Privacy & Safety

Guatemalan Gold LLC (“Guatemalan Gold”) name and reputation is built upon the cornerstone
of trust and customer service. This statement applies to the website located at
https://guatemalangold.us.com/#/ and any other websites or applications owned and operated by
Guatemalan Gold LLC or products that direct the viewer or user to this statement. This
Guatemalan Gold Privacy Policy (“Policy) describes how Guatemalan Gold collect, use and
disclose the personal information of customers through our websites and online services. This
Policy does not apply to websites and services that display or link to different privacy statements.
Websites and services co-branded with other partners may display or link to a joint privacy
statement or separate privacy statements of our partners in addition to our Policy.

In this Statement, the terms "Guatemalan Gold," "we," "us" and “our” refers to Guatemalan
Gold LLC. Note that websites that are owned and operated by Guatemalan Gold may contain
links to digital properties that are owned and operated by other companies. This Statement does
not apply to websites and services that are owned and operated by unaffiliated third parties.
What Type of Information Does Guatemalan Gold Collect?
Personal Information that may be collected by Guatemalan Gold may include:
Name, postal address, phone number, and e-mail address.
Financial account information, such as credit card number and other payment
information.

 

We may also collect information about you such as:
If you create an account – your username, password, your city of birth, your birthday and mobile
phone number. If you buy goods on our website or affiliated Online stores or through our
programs or otherwise – what you buy, where you buy, how frequently you buy and rewards you
earn (if any).If you use our mobile applications – information such as your device ID, your
location and stores near you and visited by you may be collected. If you take a survey or interact
with us in various other ways – demographics information and information about subjects that
may interest you. We may automatically collect website use information when you visit our
Sites. This information may include information about your Internet service provider, your
operating system, browser type, domain name, Internet protocol (IP) address, your access times,
the website that referred you to us, the Web pages you request, and the date and time of those
requests. Our collection of website use information may involve the use of cookies and Web
beacons. Cookies are small data files stored on your hard drive by a website. Among other
things, cookies help us improve our Sites and your experience. We use cookies to see which
areas and features are popular and to count visits to our Sites. Web beacons are electronic images
that may be used on our Sites or in our emails. We use Web beacons to deliver cookies, count
visits, understand usage and campaign effectiveness and to tell if an email has been opened and
acted upon. We may also use Local Shared Objects (Flash cookies).

Guatemalan Gold may also collect aggregated data or anonymized data that does not directly
identify you. We may combine information we collect about you with information we receive
from third parties.

 

How Does Guatemalan Gold Use Information About You?
Guatemalan Gold may use information about you for purposes described in this Policy or
disclosed to you on our Sites or with our Services. For example, we may use information about
you to:
Process and manage your purchase and use of Guatemalan Gold products and services,
including your accounts and program participation.
Respond to your customer service inquiries, post your comments or statements on any
blog or other online forum maintained on our Sites, or take other actions in response to
your inquiries or other Site activities.
Create personalized promotions by combining your personal information with non
personal information about you, such as the amounts and types of purchases you make or
any benefits you receive through our programs.
Communicate with you about your orders or purchases, your services, accounts and
program participation, a contest or sweepstakes you have entered, and your requests for
information.
Communicate with you about our brands, products, events or other promotional purposes,
including co-branded offers and affiliate and partner offers.
Does Guatemalan Gold Share Personal Information with Third Parties?
Guatemalan Gold shares your personal information in limited ways.
We may share personal information about you with others with your consent.
We may also share information with companies that provide support services to us (such
as credit card processors, mailing houses or website hosts) and that help us market our
products and services (such as email vendors). These companies may use information
about you to perform their functions on our behalf.
We may disclose specific information (i) upon lawful request, in response to legal
process, and when required to comply with laws, (ii) to enforce our agreements, corporate
policies, and terms of use or (iii) to protect the rights, property or safety of Guatemalan
Gold, our employees, agents, customers, and others.
If you participate in any blog or other online forum on our Site, any personal information
that you post on our Site may be shared with other forum participants and Site visitors.
In the event of a merger, acquisition, financing, or sale of assets or any other situation
involving the transfer of some or all of our business assets, Guatemalan Gold may
disclose personal information to those involved in the negotiation or transfer.
We may also share aggregated or anonymized information that does not directly identify
you.

What Choices Does Guatemalan Gold Offer About Personal Information?
Guatemalan Gold offers choices for you to request to update or change your personal
information and how we communicate with you. Here are some of the ways you can request
changes:
Follow the opt-out instructions in promotional emails we send you.
Call 1-877-214-2633.
If you opt out of receiving promotional communications from us, we may still send you non-
promotional communications such as emails about your accounts or our ongoing business
relations.
You can usually choose to set your browser to warn you when a cookie is being sent or to
remove or reject cookies. Each browser is a little different, so look at your browser Help menu to
learn the correct way to modify your cookie settings. If you choose to remove or reject cookies,
it will affect many features or Services on our Sites.
How is Personal Information Secured?
Guatemalan Gold takes reasonable steps to maintain appropriate physical, technical and
administrative security to help prevent loss, misuse, unauthorized access, disclosure or
modification of personal information.
While we take these reasonable efforts to safeguard your personal information, no system or
transmission of data over the Internet or any other public network can be guaranteed to be 100%
secure.

 

Privacy Policy Updates
We may update this privacy policy from time to time. When we do so, we will post the new
privacy policy on this page and change the date at the top of the policy.
We encourage you to check the date of our privacy policy when you visit this Site for any
updates or changes. We will notify you of any modified versions of the privacy policy that might
materially affect the way we use or disclose your personal information.
Questions and Feedback
We welcome your questions, comments and concerns about privacy.
Guatemalan Gold Customer Relations can be contacted at sales@guatemalangold.us.com, at
(877) 214-2633 or by postal mail at Guatemalan Gold Customer Relations, PO Box 76122,
Colorado Springs, CO 80970.

Additional Disclosures for California Residents
In the preceding twelve months we may have disclosed these categories of personal information
for a business purpose:
Identifiers
Sources of Information – We collect identifiers from the information you voluntarily provide to
us; from the information we automatically collect; and from other sources, as outlined in Section
3(a)-(c) above.
Purpose of Information Collected – We collect identifiers to provide our services; to
communicate with you; for research and development and services improvement; and to
comply with applicable laws, and as otherwise outlined above.
How we share it – We share identifiers with our service providers; to protect lawful
interests; and for any other purpose with your consent, as otherwise outlined above.
Personal information under California Civil Code section 1798.80
Sources of Information – We collect Section 1798.80 information from the information
you voluntarily provide to us; from the information we automatically collect; and from
other sources, as outlined above.
Purpose of Information Collected – We collect Section 1798.80 information for the
purposes outlined above.
How we share it – We share identifiers with our service providers; to protect lawful
interests; and for any other purpose with your consent, as otherwise outlined above.
Commercial information
Sources of Information – We collect commercial information from the information you
voluntarily provide to us; from the information we automatically collect; and from other
sources, as outlined above.
Purpose of Information Collected – We collect commercial information to provide our
services; to communicate with you; for research and development and services
improvement; and to comply with applicable laws, and as otherwise outlined above.
How we share it – We share commercial information with our service providers and
Guatemalan Gold affiliates, as outlined above.
Electronic network activity information
Sources of Information – We collect network information through the information you
voluntarily provide to us; from the information we automatically collect; and from other
sources, as outlined above.
Purpose of Information Collected – We collect network information to provide our
services; to communicate with you; for research and development and services
improvement; and to comply with applicable laws, and as otherwise outlined above.
 How we share it – We share network information with our service providers; to protect
lawful interests; and for any other purpose with your consent, as above.

Geolocation data
Sources of Information – We collect geolocation data through the information you
voluntarily provide to us; from the information we automatically collect; and from other
sources, as outlined above.
Purpose of Information Collected – We collect geolocation data to provide our services;
to communicate with you; for research and development and services improvement; and
to comply with applicable laws, and as otherwise outlined above.
How we share it – We share geolocation data with our service providers; to protect lawful
interests; and for any other purpose with your consent, as outlined above.
Inferences
Sources of Information – We develop inference data through the information you
voluntarily provide to us; from the information we automatically collect; and from other
sources, as outlined above.
Purpose of Information Collected – We develop inference data to provide our services; to
communicate with you, and for research, development, and services improvement, as
outlined above.
How we share it – We share inference data with our service providers and to protect
lawful interests, as outlined in above.
How We Sell Your Information –We do not sell personal information, but we recognize that the
CCPA defines “personal information” in such a way that making available identifiers linked to
you for a benefit may be considered a “sale.”
In addition to the Your Choices section above’s description for opting out of interest-based
advertising and controlling browser settings, California consumers may also use the Digital
Advertising Alliance’s tool to send requests under the CCPA for a web browser to opt out of the
sale of personal information by some or all of that framework’s participating companies by
accessing the DAA’s tool here: https://www.privacyrights.info/ or by downloading the DAA’s
AppChoices mobile application opt-out here: https://www.privacyrights.info/appchoices
Your Rights
Access to Specific Information and Data Portability Rights – Subject to certain exceptions, if you
are a California resident you have the right to request a copy of the personal information that we
collected about you during the 12 months before your request. Once we receive your request and
verify your identity, we will disclose to you:
The categories of personal information we have collected about you;
The categories of sources for the personal information we have collected about you;
Our business or commercial purpose for the information collection;
The categories of third parties with whom we share that personal information;
The specific pieces of personal information we collected about you;

Deletion Request Rights – You have the right to request that we delete any of your
personal information that we collected from you and retained, subject to certain
exceptions.
Opting Out – As described in “How We Sell Your Information” above, California residents have
the right to opt-out of having their personal information sold.
Non-Discrimination – California residents may not receive discriminatory treatment by the
business for exercising your CCPA rights.
Exercising Access, Data Portability, and Deletion Rights – To exercise the access, data
portability, and deletion rights described above as a California resident, please submit a
verifiable consumer request to us by either:
Phone: 1-877-214-2633; or by submitting this form. Please note that in order to verify your
request, we may require you to verify personal information that we already have on file for you
or to provide additional information.
Use of an Authorized Agent to Submit a Request – Only you or a person you formally authorize
to act on your behalf, may make a verifiable consumer request related to your personal
information as a California consumer. If you use an authorized agent to submit such a request,
we will require written proof that the authorized agent has been authorized to act on your behalf
or a copy of the power-of-attorney document granting that right.
Direct Marketing – If you are a California resident, you can request a notice disclosing the
categories of personal information we have shared with third parties for the third parties’ direct
marketing purposes. To request a notice, please submit your request by postal mail to:

 

Guatemalan Gold Customer Service
P.O. Box 76122, Colorado Springs, CO 80970.

Wholesale Inquiries

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