Due to COVID-19, shipping carriers have suspended their guaranteed commitment times for all
shipments going to any destination until further notice. All delivery estimations given at
checkout can possibly see delays. Please keep an eye on your tracking and if you have any
questions, feel free to reach out to us.

Guatemalan Gold puts our customers first! We will always strive to provide the best service to
meet the timing commitments detailed in this policy. Please thoroughly review this so that you
know what to expect regarding receipt of your order with us.

General Terms
We ship to all 50 United States. We are able to ship some items to APO/military addresses but
weight restrictions may apply and orders must be placed over the phone and not online. We
currently do not ship outside of the United States.
 

Order Cancellation and Changes
Once a tracking code has been generated, we will not cancel or make changes to your order.
 

Shipping Method
We reserve the right to use a different shipping carrier (using a comparable service) than what
was selected at checkout. Orders will be shipped using our preferred provider and we are unable
to accommodate shipping orders on a customer's personal shipping account.
Free/Included Items
Free or bonus items included with purchase may be substituted with other items of similar value
as necessary and will be shipped using the lowest cost means available.
 

Tracking Information
We will post tracking numbers to your order at the time of shipment or as soon as they are
available. Any package over $750 will have a signature requirement, and for security purposes
we will not remove that requirement for any reason.
Address Changes
Packages will be delivered to the address confirmed on your order. For security, address changes
cannot be made after the order is placed. We are unable to change shipping addresses, redirect,
or place a hold on a shipped package.
Refused Delivery
If you elect to refuse the delivery of the items you ordered from Guatemalan Gold or return items
without requesting a RMA (Return Merchandise Authorization), a 20% restocking fee plus
original shipping charges will be deducted from your refund.

Shipping Terms - Delivery within 5–12 Business Days
Paid Shipping Terms
Paid shipping methods are guaranteed up to the amount of any paid shipping. In the event the
shipping date is not met, a refund on the shipping charge may be requested by contacting
Customer Support.
 

Timing of Your Shipment
You are responsible for choosing the appropriate shipping method in determining the timing of
your delivery. To confirm estimated shipping time, enter your ZIP code into the cart before
checkout. For guaranteed delivery by a specific date, you may need to choose an expedited
shipping method. If you have any questions about the timing of your shipment, please contact us
prior to placing your order. Some products are shipped directly from the manufacturer in order to
save time and/or distance.
Damaged, Missing, Defective or Malfunctioning New Merchandise Policy
Please report damaged, missing, defective or malfunctioning merchandise immediately and no
later than 5 business days of delivery.
 

Damaged Merchandise
Items are carefully packaged to protect against damage during shipping. Please carefully inspect
your package when it arrives for any shipping damage. If an item appears to be damaged, do not
attempt to use it and notify us immediately so that we can begin the claims process.
Missing Merchandise
Please note that we often ship orders in multiple packages. However, if items are apparently
missing from your order, please report it to us immediately so we can track packages and replace
the shipment if necessary.
 

Defective or Malfunctioning New Merchandise
If any item is not working properly or if a consumable item was received expired, please contact
us immediately so that we can help set up a replacement. We strive our best to help troubleshoot
any issues with your new machine! Please be ready to provide documentation of the defects to
better help us process your return or replacement as well as to assist in the troubleshooting
process.
 

Promotional Gift Cards
If a promotional gift card is issued, provided as a free item with purchase or otherwise at no cost,
the gift card will expire 90 days from the date it was issued.